You've got 30 days to send something back to us from the day you receive it.
Refunds will be processed within 14 days.
Good news: If you change your mind about an item we offer a FREE RETURNS service.
Just follow the steps below.
1. Contact our customer services team to request your free return via email email@example.com or call 01782 525208. Please provide your customer order number for reference. This can be found on your order confirmation.
2. Repack your items using the original packaging
3. Our courier UPS will contact you with a returns label and return options available. If you wish to drop off at your local shop click here to find your closest drop off point. Make sure you keep proof of postage.
4. Keep an eye on your return tracking. You'll get an email once we receive your returned item.
Faulty or Damaged Items
If your item is faulty or damaged we apologise. Please contact our customer services team via email firstname.lastname@example.org or call 01782 525208 to use our FREE RETURNS service.
Follow the same steps outlined above and we can offer you either a replacement or refund.