Good news: If you change your mind about an item we offer a FREE RETURNS service.
You've got 30 days to send something back to us from the day you receive it.
Refunds will be processed within 14 days.
Just follow the steps below.
1. Contact our customer services team to request your free return via email email@example.com or call 01782 525208.
2. Please provide your customer order number (this can be found on your order confirmation), specify your preferred day for collection (Monday to Friday) and provide a contact telephone number. We are unable to provide a specific time frame for the collection on your preferred day unfortunately.
3. Repack your items using the original packaging. No need to add a label to the parcel. The courier will have all the information they need.
4. Our customer service team will confirm the date the collection has been arranged for.
5. You will receive an email once your refund has been issued.
Faulty or Damaged Items
If your item is faulty or damaged we apologise. Please contact our customer services team via email firstname.lastname@example.org or call 01782 525208 to use our FREE RETURNS service.
Follow the same steps outlined above and we can offer you either a replacement or refund.