When you visit the website we will automatically collect from your device information about your web browser, IP address, time zone and some of the cookies that are installed on your device. As you browse the website we will also collect information about the individual pages or products you have viewed, what website or search terms referred you to our website and information about how you interact with the website.
We collect information using the following technology:
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Please note, if you disable cookies, you will still be able to use the website, but some of the features may be missing.
Log files track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We use the Device Information that we collect to help us screen for potential risk and fraud and to improve and optimise the website.
Web beacons, tags, and pixels are electronic files used to record information about how you browse our website. These are used to help us improve the customer journey on our website
Personal dataIf you place an order with us, we will require your:
- Name and address
- Credit or debit card number
- Email address
- Billing and shipping addresses.
This will allow us to fulfill your order placed through our website (including processing your payment information, arranging for shipping, and providing you with order confirmations). We ask for your email address and phone number so we can send you updates and contact you about your order.
We like to keep you in the know so we’ll send you news, special offers and promotions by email. However, we understand if you do not want to receive these so if you do not wish to receive any further emails please update your preferences in “my account” on the website or contact our customer relations team on email: email@example.com or call: 01782 525208.
You can also unsubscribe from our email newsletters by clicking the unsubscribe link at the bottom of any marketing email.
Data to third parties
We share your Personal Information with third parties. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We share your name, address and contact details with trusted third parties to help service your order, for example our courier company
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.If you do not visit our website or respond to our emails within 6 years we will no longer keep your personal data and it will be deleted securely.
Placing an order with us we will hold and process your purchase data. This helps us provide order history information to you via the ‘my account’ section of the website or when you contact the Customer Relations Team. We also analyse product purchase information to offer the ranges our customers want and in order for us to offer promotions and incentives.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Your RightsAs a customer whose data we hold you have certain rights. If you wish to exercise any of these rights, please email firstname.lastname@example.org or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes.
We will aim to respond to you within 30 days of your request to exercise any of your rights.
Your rights are as follows:
- to request a copy of the information that we hold about you
- to correct and update your information
- to withdraw your consent (where applicable)
- to object to our use of your information (where we are relying on legitimate interests to use your personal information) providing we do have any continuing lawful reason to use and process that information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
- to request us to erase your information (or restrict the use of it) providing we do not have any continuing lawful reason to continue to use and process that information
- to request a transfer of your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process that information or we need to process it in connection with our contract
You can exercise these rights by contacting us using the contact details below:
No 1 Marlborough Way
If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in the country where you work, live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are:
Information Commissioner’s Office
Tel.No: 0303 123 1113
If you have any questions at all about how we hold and use your personal data, please contact our Customer Service Relations team email: email@example.com or call: 01782 525208